RETURNS

Each unique garment has been individually selected by Arkive Vintage.  It is a vintage piece and therefore has a history.  The marks and imperfections from its previous life are part of the qualities that make each piece unique and adds to it’s charm and character.  We list the condition and any of these characteristics in our product description.  We also encourage you to zoom into the photos to check all details – as we do not hide these characteristics or flaws.  Each piece is graded and priced according to it’s quality, condition and style.

Given the nature of vintage pieces all sales are final, however we want you to love your new treasure, so if you believe your order is faulty, please email us WITHIN 7 DAYS of receiving your order at sales@arkivevintage.com explaining the nature of the issue, along with a photo and description if possible.  We will reply to you within 7 days.  Any returns/exchanges are assessed on a case by case basis and items need to meet the following:

• The tags are still attached 
• The garment is returned in the same condition as when it was sent
• There is no visible damage to the garment 
• There is no sign of wear
• The garment is not odorous
• The item was not on sale
• The item is not swimwear, lingerie, hosiery and/or earrings

Any cancellations, returns or exchanges are subject to a 15% restocking fee based on the purchase value of the items cancelled, returned or exchanged.  We offer a credit or exchange only.  We encourage you to read the listing and measurements carefully and visit our Size Guide and then contact us at sales@arkivevintage.com should you have any further questions or require more information about a piece.

Original postage charges are non-refundable and items bought on “sale” are final.